Privacy Policy

Last updated: 8 October 2025

This Privacy Policy explains how Tycotune ("we", "us" or "our") collects, uses, discloses, and protects personal information when you visit or use the website https://tycotune.co.uk (the "Website"). By using the Website you accept the practices described in this policy.

1. Data controller and contact details

The data controller for the Website is TYCO TRADE GLOBAL LIMITED. If you have questions about this policy or our privacy practices, please contact us at: [email protected] (replace with your real contact address).

2. Information we collect

We collect information you provide directly to us and information collected automatically:

• Information you give us: name, email address, billing/shipping address, payment details (processed by a third-party), account information, support messages, and any other information you choose to provide.
• Automatic and technical data: IP address, browser and device information, operating system, pages visited, referring/exit pages, clickstream data, timestamps, and cookies or similar technologies.
• Third‑party data: information we receive from third-party services you choose to connect with (for example social login providers, payment processors, analytics providers).

3. How we use your information

We use personal data for the following purposes:

• To provide, operate and maintain the Website and our services.
• To process and fulfil orders, payments, and returns.
• To communicate with you, including account notifications, updates, and marketing (where permitted).
• To personalise and improve the Website, content and user experience.
• To detect, prevent, and address technical issues, fraud or illegal activity.
• To comply with legal obligations.

4. Lawful basis for processing (UK/GDPR)

If you are in the UK or EEA, our lawful bases for processing personal data include:

• Performance of a contract (e.g., to fulfil an order).
• Legal obligation (e.g., tax or accounting requirements).
• Legitimate interests (e.g., improving and securing the Website) — we balance our interests against your rights.
• Your consent (e.g., for direct marketing or certain cookies) where required.

5. Cookies and similar technologies

We use cookies, local storage and similar technologies to collect information about your browsing activity. Cookies help with:

• Essential site functionality (required cookies).
• Analytics and performance measurement (e.g., visit counts, usage patterns).
• Personalisation and advertising (where applicable).

You can control cookies via your browser settings and, where available, our cookie banner or preference center. Blocking certain cookies may affect Website functionality.

6. Third‑party services and disclosures

We may share personal data with service providers who perform services on our behalf, such as:

• Payment processors (Stripe, PayPal or similar).
• Hosting and infrastructure providers.
• Analytics and marketing providers (Google Analytics, advertising platforms).
• Customer support and CRM providers.

We require processors to protect personal data and only process it as instructed. We may also disclose data if required by law or to protect our rights, safety, or property.

7. International transfers

Data may be transferred to, stored, and processed in countries outside the UK/EEA. When we transfer personal data internationally we will put in place appropriate safeguards (such as Standard Contractual Clauses or reliance on an adequacy decision) to protect your data in accordance with applicable law.

8. Data retention

We retain personal information only as long as necessary for the purposes outlined in this policy, including to comply with legal, tax and accounting obligations. Retention periods vary by data type — for example transactional records are retained longer than marketing preferences.

9. Your rights

Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (the right to be forgotten) where applicable.
• Object to or restrict processing in certain circumstances.
• Withdraw consent where we rely on consent to process data.
• Request data portability.

To exercise any of these rights, contact us at [email protected]. We may need to verify your identity before responding.

10. Security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. However, no internet transmission or storage system is completely secure; we cannot guarantee absolute security.

11. Children's privacy

Our Website is not intended for children under 13 (or higher minimum age where local law requires). We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete it.

12. Marketing communications

We may send you marketing emails about products, promotions or events if you have consented or where permitted by law. You can opt out at any time by following the unsubscribe link in marketing emails or contacting us directly.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes we will provide notice on the Website or by other means. The "Last updated" date at the top indicates when this policy was last revised.

14. Contact us

If you have questions, complaints or requests about this policy or our data practices, please contact:

TYCO TRADE GLOBAL LIMITED
Email: [email protected]
Address: Unit 2, Wold Farm, Old, NN6 9RH